Laster inn...

Customer Service

We are happy to serve you on a number of practical issues.

  •  Shipping & Delivery
  •  Privacy & Security
  •  Return shipment or Cancellation
  •  payment
  •  View Order
  •  Change Account Details
  •  Complaints and warranty
  •  Complaints
  •  Ordering Process

Shipping & Delivery
The delivery time of a product in stock is 1-2 weeks. All products on the website are available in accordance with the indicative delivery time stated with the product.

The shipping costs depend on the size of your order and are calculated for you on the payment page. The goods are delivered by UPS. You will receive a track & trace code with which you can track your order. If you are not at home, you will receive a card in the bus with instructions on how to coordinate a new delivery.

In the shopping cart we offer the possibility to get an indication of the shipping costs.
The shipping costs within the Europe are approximately 5,- € / kg

 

Privacy & Security
FurnFurn respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your information to process your order as quickly and easily as possible.

FurnFurn will not sell your personal information to third parties and will only make information available to third parties that are involved in processing your order.

If you place an order, we need your name, email address, delivery address and payment information to process your order and keep you informed.

To make shopping at FurnFurn to be as pleasant as possible, we store with your consent your personal information and data related to your order and the use our services. This allows us to personalize the website and recommend items you might find interesting.

Default we do not send you any e-mails other than order related e-mails.

With your permission we will use your data for the development of the site, special offers and promotions. If you no longer wish to receive this information please let us know by sending an email to info@furnfurn.com

If you create an account with FurnFurn we keep your data on a secure server. In your account we store information such as your name and address, telephone number, email address, shipping and payment information, so you do not need to fill these out with every new order.

Information about the use of our site and the feedback we receive from our visitors helps us to develop and improve our site.

If you decide to write a review, you can choose whether you add your name or other personal information. We are curious about the opinions of our visitors, but reserve the right not to publish.

If you respond to a promotion or contest, we ask your name, address and email address. We use this information to disclose the winner(s) and to measure the response to our marketing campaigns from the action.

FurnFurn does not sell your personal information
FurnFurn does not sell your personal information to third parties and will only make information available to third parties that are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.

Your personal information is safe with FurnFurn

We appreciate the trust you place in us and we will therefore be extremely careful with your data. When you place orders or access your account FurnFurn uses the most modern technology called the “Secure Socket Layer”. Your data will always be protected and kept confidential.

Cookies
Cookies are small pieces of information that are stored on your computer by your browser. FurnFurn uses cookies to recognize you when you visit us. Cookies enable us to collect information about the use of our services and enable us to improve and adapt our services to the needs of our visitors. Our cookies provide information related to personal identification. You can set your browser to notify you when shopping at FurnFurn cookies.

If you have any questions about the Privacy Policy of FurnFurn, please send an email to info@furnfurn.com. Our customer service will help you if you need information about your data or if you want to make changes. You expressly have the right to correct your data. In case our Privacy Policy is needed, you will find on this page the most recent information.

Return shipment or cancellation
Please contact via info@furnfurn.com or call us on @telephone_number.

See our Terms and Conditions.

Payment

We offer the following payment options

  • SOFORT
  • Bancontact
  • Klarna Invoice (after delivery)
  • invoice (100% after delivery)
  • Credit / Debit Card (All cards)
  • PayPal
  • iDEAL ***

Payment is made either with your own bank environment or through Stripe or Paypal.
Stripe is a very secure payment medium supporting: iDeal, Visa, MasterCard, Mister Cash and Transfer
You will be redirected to the SAFE environment and after completion of your transaction you will be redirected to our webshop

For more information go to https://stripe.com

View Order

Once your order is shipped, we will send you an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions, please feel free to contact us via info@furnfurn.com or call us on @telephone_number


Change Account Details
You can change your account information by logging into your account. You can change the following information
 - Subscribe or unsubscribe to our newsletter
 - Change Default billing address
 - Change Default delivery address
 - Change Contact
 

Complaints and warranty
Please contact us at info@furnfurn.com. You will receive a substantive response from us within 14 days of receipt of your complaint. You will usually receive a response the same day or the day after. If items with visible visible damage, for example paint damage, are delivered by the User or if the work is delivered with visible defects, the Other Party must do so within a reasonable period of time after receipt/delivery of the items/ to complain to the User with visual material of the identified defects. In the case of goods that are processed and/or processed by or on behalf of the buyer himself, we request that the buyer immediately upon receipt of these goods convince himself of the good condition thereof. The complaint must include a description of the grievances and the defects found. Complaints are understood to mean all grievances due to the quality of the goods delivered, materials or the performance of services. We will replace the defective product. If the product is no longer available, we will refund your payment and have the products collected.
Minor deviations considered acceptable in the trade or technically unavoidable in quality, quantity, width, colours, finish, size, finish, etc. cannot constitute grounds for complaints, nor color deviations of delivered goods purchased on sample or sample. If the Other Party assembles items delivered by the User itself, the Other Party must ensure that it is in good condition before assembly.

Warranty provisions are only in force when the goods delivered or work performed are used in accordance with their intended use. Improper handling of or insufficient care for the delivered goods excludes any complaint and makes guarantees and other guarantees void. Neither can a Other Party derive the right to replacement, repair or compensation from a discoloration of wood, plastic, textile or fiber materials that cannot be prevented from a technical point of view or which is generally permitted according to a trade clause, nor from minor deviations of a different nature. warranty does not affect the legal warranty to which you are entitled as a consumer.

We guarantee that a warranty period of at least 12 months applies to all delivered items, without prejudice to the legal rights regarding warranty and conformity. The invoice date is the start date of the warranty.

Legal guarantee
You should be able to use the product for a certain amount of time without any problems. Does the product not meet the expectations you should have had? And have you used the product normally? Then there may be a faulty product.

If the warranty mentioned above applies and the item shows a defect, we will repair or repair the item within a reasonable time after you have reported the defect and sent the item with proof of purchase (e.g. a copy invoice). to replace.

The warranty is void if the buyer causes the damage due to an incorrect
treatment of the article.

Complaints
You can make a complaint about either a product or one of our services. Please contact info@furnfurn.com. You will receive a substantive response from us within 14 days of receipt of your complaint. You will usually receive a response the same day or the day after. If your complaint is not resolved, you as a consumer can submit your complaint to the Thuiswinkel Disputes Committee at www.sgc.nl
You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).

Ordering Process
Ordering is easy. This is done as follows :
Prices are shown including VAT and excluding VAT.

First you add the product from the product page to your shopping cart. From the shopping cart you follow the ordering process. Some items first need a size or color selected before you can add to it to the cart.

Are you done shopping? Then click on the button " Checkout" and follow the checkout. You can also view the order in detail by clicking at the top on “My cart”

When you already created an account, you can now log in directly. You can also choose to order without registering. The e-mail you will receive confirmation of your order and invoice. If you want to partially prepay choose here for Invoice. You can then pay 50% of the total invoice amount up front.

Create an account :
An account gives you many additional features on our stores. So you can follow the progress of your orders, view wish list, view previous orders and more. You can create an account by going to "My Account" and choose "Create New Account". Also you may create an account during the order process.

Of course it is possible to cancel the order or change. In this case as soon as possible contact our customer service. We can then stop or change the ordering process.
We send a standard e-mail after you have placed an order and an e-mail with your invoice.
We then will send you a confirmation of the expected delivery date.
If you have created an account, you can also follow the progress by logging in and go to " My Account".


Sincerely,

Customer service FurnFurn